Tickets

Tickets for events at Boiler Shop are available via DICE where you will never be charged a booking fee, WeGotTickets and Ticketweb.
We do not sell tickets over the phone; and tickets cannot be pre-ordered ahead of the on-sale date.

Once an event is sold out it will be marked as sold out on our website and there will no longer be a ticket link. Once this happens, the tickets really are sold out.

Tickets purchased on the door on the night of the show must be paid for in cash.

Lost Property

If you think you’ve lost something at the venue, please send us an email with a detailed description and we will check our lost property store. Please note, if you lose something at the weekend, we may not be able to get back to you until the following Monday.

Please note, all lost property is kept for 21 days, after which it is donated to the British Heart Foundation.

Venue Security

We operate a thorough security programme with enhanced checks; working closely with the relevant authorities to ensure the safety of our customers and staff.

When planning your trip, please allow extra time to access the venue and avoid bringing bags where possible.

Cloakroom & Bag storage

We have a cloakroom at the venue and can store your bags and coats for you while you are in the venue.
NO large bags / NO rucksack allowed.

Guest list & VIP areas

We are unable to offer concession guest lists and private areas.

Age restrictions

Unless stated in an event’s listing, Boiler Shop is an 18+ venue.

We will always specify on the event listing when this is not the case. Ticket holders will not be admitted to the event or receive a refund if unable to present valid identification indicating they are over the required age limit for the show they are attending.

Only current passport, driving licence or PASS identification cards are accepted as valid forms of ID. Student cards are not accepted.

Photography

We allow small consumer-type cameras into the Boiler Shop, but not professional SLR-type ones. Unfortunately, we cannot issue photo passes or grant access to the photo pit, as this is done by the band's record label or press representative.

Photos from shows

Looking for photos from our shows?
Head to our Facebook page and view our galleries. Galleries are usually published 2-3 days after a show.

Accommodation

Crowne Plaza Newcastle – Stephenson Quarter is located 2 minutes' walk away from Boiler Shop.
Hawthorn Square, Forth Street, Newcastle upon Tyne, NE1 3SA
Phone: 0191 562 3333