Boiler Shop advocates equality of opportunity for people with disabilities; taking the necessary steps to meet their requirements.
We work with Attitude is Everything to improve deaf and disabled people’s access to live music.

This guide is designed to inform everybody who comes to Boiler Shop what we can offer to assist customers who may have particular requirements.

Download this info as a PDF.

Ticket Bookings

If you have accessibility requirements and wish to attend a show at Boiler Shop, first buy a ticket through any of our ticketing channels, then contact the venue prior to the show, and we can provide you with an allocated space in the accessible viewing area.

We do not sell 'accessible viewing area' tickets, just general admission. If the event is sold out, we cannot sell extra tickets.

PERSONAL ASSISTANCE TICKETING SCHEME

People with accessibility requirements may need to have someone with them. We offer a 2 for 1 Ticket Policy for personal assistants. This arrangement is made through the venue and not the ticketing agencies, please contact us for more details. Aside from this we do not offer a reduced rate ticket price. The service we offer is of equal quality to all our customers so a discount is not necessary.

Please note, this excludes meet and greets or VIP packages.

Access Info

VENUE OPENING TIMES
At present, we are only open when there is an event running. Please check the calendar to confirm we are open. Large print running times for our events are available at the box office on the day of the show – please get in touch if you’d like this emailed to you in advance.


GETTING TO BOILER SHOP

Boiler Shop is situated behind Newcastle Central station, approx. 480 metres away.

There’s no dedicated accessible parking; the nearest car park is Stephenson Quarter Car Park (Forth Banks, Newcastle Upon-Tyne, NE1 3PH), located 400 metres away. If you are arriving to the venue by taxi, you can get dropped off on South Street, just a few metres from the front door.


INTO BOILER SHOP
Upon arrival at the venue, there will be door staff who will greet you and direct you to the viewing area.
If you require early entry into the venue as part of your access needs, please let us know in advance, and we can arrange this for you.  

If you have any questions, you can ask our friendly door staff or box office team, they’re on hand to help. There is plenty of room in the space so moving through crowds shouldn’t be a problem, but if you do have any early entrance requirements please get in touch.
If you have bought tickets in advance for an event then these can also be collected at the Box Office.


INSIDE BOILER SHOP
The entertainment space and bar area are located on the ground floor. Once inside, there are no steps and easy access to the Mezzanine via lift.  

The venue has a viewing area to the right of the stage. As you come into the venue and the main space, you’ll find the accessible area on the right-hand side. If you wish to make use of the viewing area, please contact us in advance to arrange this. Please note, the viewing area isn’t a raised area. Upon your arrival, security will show you to the viewing area; seats are available in the viewing area for both customers and their PAs. The chairs are supportive, comfortable and stable. Please note, these chairs don’t have any arm rests.

There is a toilet available 5 metres from the accessible viewing area. If you require assistance to get to the toilet, please let a member of staff know, who will be happy to help.


SMOKING

The smoking area is located next to the main entrance. If a person using a wheelchair wants to go outside to smoke, security will escort them outside. 


A
CCESSIBILITY FOR PERFORMERS
The stage is directly accessible from the outside via a ramp through the load in bay. Currently there is no level access to the dressing room area.

Services & Facilities

ACCESSIBLE TOILET
Within the venue, we have an accessible toilet.  This is located near the entrance, on the ground floor on the left-hand side.

ACCESSIBLE BAR
We do not have an accessible bar, however we will provide a bartender if required.

INDUCTION LOOP
Boiler Shop has induction loops in the entertainment space. For more information, please speak to a manager.

RESPITE SPACE
We have a Mezzanine area (accessible via lift) separated from the main space, which can double as a quiet space for anyone who requests it.

LARGE GROUPS
We try and accommodate everyone’s requirements. If someone has accessibility requirements and is with a large group of people we will try and keep the group together, however it may not be in the designated accessible viewing area. Large groups are strongly encouraged to call in advance to make arrangements.

EVACUATION POLICY
All our security are trained to know how to assist disabled customers in case of emergency. We have a refuge point in the Mezzanine; on the ground floor customers are asked to leave by the nearest exit.

DEAF AND VISUALLY IMPAIRED CUSTOMERS
Visually impaired customers are more than welcome to use the accessible viewing area if they would like to. As well as offering an induction loop, deaf or hard of hearing customers are also more than welcome to stand at the front of the gig and security are aware of this.

PEOPLE WITH PHOTOSENSITIVE EPILEPSY
We use strobe and flashing lighting in the venue and if you need further information about this please get in touch.

ASSISTANCE DOGS
Assistance dogs are welcome in the venue, please be aware that we will say hello to them, provide a water bowl and probably a biscuit or two.

CUSTOMERS WITH MEDICAL REQUIREMENTS
If you need to bring any medicines, food or drink to manage a medical condition, or medical equipment you are welcome to do so. We don’t have any medical equipment at the venue. Please inform the manager on duty when you arrive before going through search.

There is a fridge available to store any medicines; if you’d like to use it, please ask to speak to the manager on duty when you arrive to the venue.

ACCESS TO PERFORMANCE
Unless otherwise stated at the moment we do not have additional access systems to performances, such as: 
Infrared or mobile connect systems
British Sign Language
Captioning
Audio Description
Relaxed Performances

Attitude Is Everything

Access is Everything has a dedicated team of Mystery Shoppers, Deaf and disabled music fans who report back on the accessibility and overall experience at UK music venues, clubs and festivals, in return for free tickets and travel.

They’re always on the lookout for new volunteers to assess live music events, for more info and to become a Mystery Shopper, get in touch with them here.